Shipping & Returns
Shipping & Delivery
Where does CappyBug Company ship?
CappyBug Company ships to physical addresses in the 48 contiguous states of the United States. We do not ship to PO or APO Boxes. If you are outside the United States, and would like a shipping quote, please email us customercare@rompandroost.com.
Do all orders qualify for free shipping?
All orders over $49 qualify for free shipping in the United States. A $4.99 flat-rate shipping fee applies to orders totaling less than $49 when shipping to addresses in the 48 contiguous states. Free and flat-rate shipping is not available for residents in Alaska, Hawaii and Canada, regardless of total order value. Shipping rates for customers in Alaska and Hawaii.
Can orders be shipped outside of the United States?
Yes. If you are outside the United States, and would like a shipping quote, please email us customercare@rompandroost.com.
Can orders be shipped to P.O. Boxes?
No.
Can orders be shipped to APO/FPO addresses?
No.
Can orders be shipped to US Territories?
No.
Where do CappyBug Company packages ship from?
They will ship from our warehouse in Florida.
How soon will my order arrive?
Orders typically leave our warehouse within 3 business days of placing your order. Ground shipping usually takes an additional 3-5 business days.
Backordered or out-of-stock items will take longer. Items ordered together may not arrive in the same shipment. There may be processing delays during sale events and peak shopping days.
Standard shipping time frames
- Orders placed before 2 p.m. ET Mon-Fri will ship within one to two business days.
- Orders placed after 2 p.m. ET on Friday, and any time Saturday/Sunday will ship within one to three business days the following week.
Is expedited shipping available?
Because of COVID-19 we have temporarily suspended any options for expedited shipping.
CappyBug Company observes the following US holiday calendar and orders placed on these days will usually ship the next non-holiday business day.
- New Year’s Eve and Day
- Memorial Day
- Fourth of July
- Labor Day
- Thanksgiving Day and the Friday following
- Christmas Eve and Christmas Day
How can I track my order?
When your order ships from our warehouse, you will receive an email containing your tracking number(s). It may take between 24 - 48 hours for tracking information to be updated.
What if I didn’t receive an email with tracking info for my order?
Please check your spam or junk folder or you can email customercare@rompandroost.com for a copy.
Who is responsible for lost or stolen items?
CappyBug Company is not responsible for lost or stolen items if FedEx, United Parcel Service (UPS) or the United States Postal Service (USPS) can confirm delivery at the address provided. If the tracking number confirms your package was delivered and you have not received it you need to initiate a lost package claim with FedEx by calling 800-463-3339, UPS by calling 800-742-5877 or the United States Postal Service by calling 800-275-8777.
Who is responsible if an incorrect / incomplete address is provided at checkout?
CappyBug Company is not responsible if an incorrect/incomplete shipping address is provided at checkout. CappyBug Company does not take responsibility for any additional shipping costs associated with re-routing an order or if the consumer chooses to return to sender.
Which carrier will deliver my package?
Orders shipping in the United States will ship using either FedEx, United Parcel Service (UPS) or United States Postal Service (USPS) or possibly a combination, depending upon the item(s) in your order.
Returns
What is CappyBug Company’s return policy?
Return shipping charges are the responsibility of the customer except in the case of an incorrect item(s) being shipped.
If, within 30 days of receipt of your item(s), you are dissatisfied with your purchase, you may return any unused and unassembled item(s) for a full refund of the merchandise value and tax. Please contact returns@rompandroost.com for a Return Merchandise Authorization (RMA) number.
Original shipping charges will not be refunded.
Are there any products that are not eligible for return?
Yes. Soft goods that have been opened cannot be returned. For example, sheets with or without the divider may not be returned if opened.
How do I return merchandise purchased from CappyBug Company?
Please email returns@rompandroost.com to obtain a Return Merchandise Authorization (RMA) number and return instructions.
How long will it take to process my refund?
Refunds will be issued within 7-10 business days, after we receive and inspect your returned merchandise. Depending upon your credit card company, it may take additional time for the refund to post to your account.
